Written by If you’re a Hyatt Visa cardholder who recently stayed at a Hyatt House that was converted from a Hotel Sierra, you should confirm that your points correctly posted to your account.
The name “Hyatt” needs to appear as the merchant on your statement in order to receive the 3 points per dollar benefit. However, the converted hotels may still be showing “Hotel Sierra” as the merchant. So instead of receiving 3 points per dollar spent at what is now technically a Hyatt hotel, you’re only receiving 1 point per dollar.
Contact Chase via secure message in your account to get your missing points.