After wiping out my Hilton HHonors account balance due to the recent devaluation, I’ve been on the fence about how I want to proceed with earning Hilton HHonors points. Well, Hawaiian Airlines forced my hand a bit. I received a nice courtesy email from them reminding me that my HawaiianMiles would be expiring at the end of September. As much as I’d love to go to Hawaii, it’s just not happening so I decided to convert my HawaiianMiles to Hilton HHonors points.
I briefly explained the process in an earlier post but at that time, I hadn’t actually tried it. Now I have so I just want share the experience. I called in the middle of the day (after 1pm) and there was no wait from the moment I told the voice recognition system I wanted to speak to a representative. The whole call, from voice prompt to thanking the representative for their help, took about five minutes.
I simply told them I would like to transfer my miles to my HHonors account and proceeded to give her my HawaiianMiles and HHonors account numbers, verified my email address, answered one or two security questions, and told them how many miles I wanted to transfer. I was put on hold for less than a minute and when the representative came back, she recapped our discussion, gave me a reference number and informed me of the 10-15 business day waiting period. DONE.
So that’s it. The experience was quick and painless. The conversion transfers the miles at a 1:2 ratio (1 mile = 2 points) so now my HHonors balance is somewhat replenished. While I still don’t know what I want to do about the points, I feel confident that I’ll use my Hilton HHonors points sooner than I’d use my HawaiianMiles.
UPDATE (4/17): Over the weekend I received a call from the Hawaiian Airlines reservations line. They left a voicemail asking me to confirm that I still wanted to transfer my miles to my Hilton HHonors account. I had a “WTF?” moment. Of course I still want to make the transfer. If I hadn’t, then I wouldn’t have called the first time.
In the voicemail, they instructed me to call back at the reservations number, not the HawaiianMiles Service Center, which is actually closed on the weekends. When I called, the agent I spoke seemed like she didn’t have a clue as to what was going on. She told me to call back on Monday when the service center would be open. I really don’t blame her for anything. She handles reservations, not miles transfers.
So I just got around to calling them back today. After pulling up my account, this agent said she had no record of my transfer so she transferred me to the Marketing department who handles the transfers. This time they asked if my first and last name matched the name on my HHonors account, asked for my HHonors account number and then told me I was all set. They mentioned that my miles would be deducted immediately but it would take 2 to 4 weeks for the points to be transferred.
So we’ll see what happens. I’ll update this post with any new developments.
UPDATE (5/1): I received my bonus points on April 29. So it took nine business days including the day I called and the day I actually received the points. Aside from getting a weird call on the weekend asking me to re-confirm my intentions, this was a smooth process and I’m glad I was able to put some points back in my account.